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Video playback isn't working; my player shows a black screen

It’s possible that an ad-blocker is interfering with the video player. Disable the ad-blocker and try again. If issues persist, please see the additional troubleshooting steps below.

The video player shows an error "Network Error" or "Decode Error"

This generally occurs when the live stream venue is having internet connectivity issues. Try refreshing the page in a few minutes to see if these issues have been resolved.

Additional troubleshooting steps

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  2. Check your internet speed to make sure your internet is fast enough for smooth playback. We recommend a minimum internet download speed of 1.5mbps for video-on-demand content and 4mbps for live event content. How fast is my internet?
    You can test your internet speed by using a service such as www.speedtest.net. If your download speed is slower, your viewing experience may be degraded. Please note that viewing a live video stream over a wireless connection can be unreliable.
  3. Disable ad-blockers or other browser extensions that may be interfering with the page.
  4. "Hard refresh" the page. This is done by pressing the "Ctrl-F5" keys on Windows or "Cmd-Shift-R" on Mac.
  5. Close all instances of your browser then relaunch the browser and try again.
  6. Clear your browser cache. You can find instructions for clearing your cache here.
  7. If problems persist, it may be a problem at the live stream venue. Please try again later.
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Edmonton Wildcats @ Calgary Colts

Category: Regular Season Games
Event Date: Sep 1, 2018 at 6:52 pm MDT
buy event $10.00
Buy 2018 Prairie Conference All-Access Pass $30.00

Edmonton Wildcats @ Calgary Colts

From McMahon Stadium in Calgary, AB.

buy event $10.00
Buy 2018 Prairie Conference All-Access Pass $30.00
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